THE WHISKEY LAB

SHIPPING & DELIVERY POLICY

Effective Date: January 19, 2026

This Shipping & Delivery Policy applies to purchases of alcoholic beverages made through the website located at www.thewhiskeylab.com (the “Site”). This Policy supplements and is incorporated by reference into The Whiskey Lab’s Terms of Service.

The Whiskey Lab, LLC (“The Whiskey Lab” or “TWL”) operates the Site as a marketing, brand, and commerce facilitation platform. The Whiskey Lab does not sell, ship, deliver, or fulfill alcoholic beverages.

All alcoholic beverage orders placed through the Site are accepted, sold, fulfilled, and delivered by a properly licensed third-party retailer located in Washington, D.C. (the “Retailer”), which acts as the sole seller of record for all such transactions.

When you place an order through the Site, you are purchasing directly from the Retailer. Payment is made to the Retailer or its authorized payment processor, and the Retailer is solely responsible for order acceptance, fulfillment, shipping, delivery, insurance offerings, and compliance with applicable law.

Place of Sale and Title Transfer

All sales of alcoholic beverages are deemed to occur in Washington, D.C. at the Retailer’s licensed premises.

Title to and ownership of alcoholic beverages pass from the Retailer to you at the Retailer’s licensed location in Washington, D.C., prior to shipment, in accordance with applicable law.

By placing an order, you authorize the Retailer, acting on your behalf, to arrange shipment through a common carrier to your designated delivery address where permitted by law.

The Whiskey Lab does not take title to, store, warehouse, ship, deliver, or physically handle alcoholic beverages at any time.

Shipping Availability and Geographic Restrictions

Shipping is available within the United States only where permitted by applicable federal, state, and local law.

The Retailer determines shipping eligibility and reserves the right to decline, cancel, or refuse orders that cannot legally be shipped to a particular location.

At this time, shipments are not available to the following states: Michigan, Utah, South Dakota, or Tennessee. Additional restrictions may apply at the county, municipal, or ZIP-code level, and availability may change without notice based on legal or regulatory requirements.

Age and Legal Compliance

By placing an order, you represent and warrant that you are twenty-one (21) years of age or older and that the purchase, shipment, receipt, and possession of alcoholic beverages at your delivery address are lawful.

Age verification and legal eligibility verification are performed by the Retailer and its authorized carriers. Orders that fail age or compliance verification may be refused, canceled, or returned in accordance with Retailer policy.

Adult Signature and Identification Verification

All alcohol deliveries require an adult signature from an individual twenty-one (21) years of age or older.

Carriers will not leave packages unattended.

A valid government-issued photo identification may be required upon delivery. Failure to provide acceptable identification or to accept delivery may result in the return of the shipment to the Retailer and the assessment of applicable return, restocking, or reshipment fees pursuant to Retailer policy.

Order Processing and Transit Times

Please allow up to three (3) business days for the Retailer to process your order prior to shipment.

Express or expedited shipping services may be offered but are not guaranteed. Carrier transit times begin only after order processing is complete.

Processing and transit times may be extended due to order volume, compliance reviews, carrier delays, weather conditions, or other circumstances beyond the Retailer’s control. Tracking information will be provided once the order has shipped.

Shipping Insurance

The Retailer may offer optional shipping insurance for an additional fee at checkout.

If shipping insurance is selected and purchased, coverage is governed solely by the Retailer’s insurance terms and the applicable carrier or insurer’s policies.

If shipping insurance is not selected at checkout, the shipment will not be insured. Neither the Retailer nor The Whiskey Lab assumes responsibility for loss, theft, or damage to uninsured shipments beyond what is required by applicable law.

The Whiskey Lab does not underwrite, administer, or determine coverage for shipping insurance and is not responsible for insurance claims or claim outcomes.

Weather Holds and Quality Protection

To protect product quality, the Retailer may temporarily hold shipments during periods of extreme heat, cold, or adverse weather conditions.

Weather holds are applied at the Retailer’s discretion and may delay delivery. Neither the Retailer nor The Whiskey Lab guarantees delivery timelines during such periods.

Delivery Attempts, Returns, and Reshipments

Carriers typically make multiple delivery attempts before returning an order to the Retailer.

If an order is returned due to missed delivery attempts, failure to provide identification, incorrect address information, or refusal of delivery, the Retailer may charge return shipping, reshipment, restocking, or handling fees in accordance with its policies.

Address changes, rerouting requests, or delivery modifications after shipment may not be possible and may result in additional charges or cancellation.

Damaged, Leaking, or Incorrect Items

You should inspect your package promptly upon delivery.

If your order arrives damaged, leaking, or incorrect, you must contact the Retailer directly using the instructions provided in your order confirmation. All packaging materials should be retained, as carriers or insurers may require photographs or inspection.

The Whiskey Lab may, as a courtesy, assist in facilitating communication with the Retailer but does not control claim resolution, insurance determinations, or refund outcomes.

For assistance, you may contact shipping@thewhiskeylab.com